✓ Official Customer Support ⏱️ Turnaround: 24-48 Hours

Customer Support & Help Center

The official support desk for 3alwajha. Browse FAQs, submit support inquiries, report inappropriate content, or submit account deletion requests.

✉️ Official Email: [email protected]
🛡️ Account Deletion: Available In-App & Web
✍️ Send Support Ticket

📢 Customer Support & Help Center

Welcome to our official Support and Help Center. Our technical and customer support team is available to assist you with account inquiries, business listings, and service troubleshooting. Typical response turnaround is within 24 to 48 business hours.

✉️

Direct Email Support

Get direct help from our customer success team for account issues, login assistance, and general inquiries.

📧 [email protected]
🏢

Business Owner Support

Assistance with listing claims, business owner verification, business hour management, and edit requests.

💼 Business Inquiry
🛡️

Account Deletion Portal

Dedicated portal allowing users to permanently erase their account and data directly or via web.

🗑️ Request Account Deletion

🗑️ App Account & Personal Data Deletion Request

Privacy & Safety

Every user of 3alwajha has the unconditional right to request permanent deletion of their account and associated data. You can delete your account via either of two methods:

📱 Method 1: Instant In-App Deletion

  1. Open the 3alwajha app on your phone.
  2. Go to the "Profile" screen.
  3. Tap the Settings icon.
  4. Select "Delete Account".
  5. Confirm your password to instantly purge your account.

🌐 Method 2: Web Deletion Request Form

If you have already uninstalled the application, use the form below to submit a deletion request. All your profile data, media, bookmarks, and auth sessions will be permanently purged within 30 days.

✓ Email notification sent upon completion

Web Account & Data Deletion Request Form

Submitting this form triggers a verification request to your registered email to safeguard against unauthorized requests.

Frequently Asked Questions

Quick answers to common questions about accounts, businesses, and policies.

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On the mobile app login screen, tap "Forgot Password?" and enter your registered email address to receive password reset instructions.
Switch to Business Owner mode from your profile menu and tap "Add Business". Submit your establishment details and photos for verification.
You can delete your account directly inside the app under Profile -> Settings -> Delete Account, or submit an account deletion request using the form on this page.
Location permission is used strictly to display businesses and services closest to you. It is optional and you can search manually by city or category.

✍️ Submit a Support Inquiry / Ticket

Replies within 24-48h