✓ Official Privacy Portal 🗑️ Permanent Data Erasure

Account & Personal Data Deletion

This portal enables 3alwajha mobile app users to request the permanent deletion of their user account and associated personal data without requiring reinstallation of the mobile app.

⏱️ Processing Period: Within maximum 30 days
🛡️ Safeguard: Email verification required

📢 Account & Personal Data Deletion

Users can permanently delete their account and associated data either through the in-app settings or by submitting an official web request. Once confirmed, all credentials, active login tokens, bookmarks, and direct messages are permanently purged within 30 days.

⚠️ What Happens When Your Account is Deleted?

❌ Data Permanently Erased:

  • Your name, email address, phone number, and hashed passwords.
  • All active login sessions and authentication tokens.
  • Saved places, bookmarked businesses, and saved posts.
  • Direct messages and chats with business owners.
  • Your personal avatar and profile media.

ℹ️ Data Anonymized or Retained by Law:

Public business reviews and ratings may be retained to protect community integrity, but all personal links to your name and avatar are permanently decoupled and marked as "Former Anonymized User".

🔒 Account cannot be recovered once purged
A confirmation link will be dispatched to your registered address to verify identity before execution.

📱 Still Have the App Installed? (Instant In-App Deletion)

If you still have the application on your phone, you can instantly delete your account without delay:

  1. Open the 3alwajha app.
  2. Go to your "Profile" tab.
  3. Tap the Settings icon at the top corner.
  4. Select "Delete Account" and enter your password to confirm.